Technical Support

 


For technical issues, please check our FAQs below or email us: loeschware_support@me.com

We respond to customer inquiries very quickly.

Product Support and FAQ’s




My ABC Train UPDATE Version 1.08.

We customized the letters with our own pictures, but now our son wants the cartoon drawings back.  Is there an un-do button?

  1. •Choose "Customize", pick the cars you had customized, and switch the Enable Button to "OFF".

  2. •Or you can just delete the app on your device and  then reinstall from iTunes on your computer.

  3. •



Why can’t I hear any sound?

  1. •Be sure to turn the ringer/volume up once the app starts and that the phone isn't set to mute (on the left side of your iPhone).

  2. •Check the Ring/Silent switch button on the upper left corner of your iPhone and make sure that the orange dot is not showing. Click here to visit the iPhone User Guide.